As a customer service focused member of the Information Technology Services team, the Service Desk Analyst I’s role is to be the primary support for all service desk related issues. The Service Desk Analyst I will be responsible for creating and maintaining all support-related documentation. This position will install, configure and maintain all desktops, laptops, mobile devices, and their associated equipment and software. This position will also be one of the primary team members to respond to and document service desk calls. This position, at times, will come across confidential information so integrity, confidentiality and discretion are required. Primarily based at the Middlesex County Building, this position also provides on-site support for remote sites. This position will also work evenings and weekends when required.
Qualifications:
- Post-secondary diploma in Computer Systems Technician (2-year college diploma or equivalent)
- Customer service-oriented with strong interpersonal skills and a positive attitude
- Excellent knowledge of computer hardware and Microsoft/Apple operating systems
- Excellent oral and written communication skills
- Driver’s licence and use of a vehicle/Current Criminal Record Check
How to Apply:
If you are interested in this opportunity, please submit your cover letter and resume by email to @email by 4:30 p.m. on April 4, 2025.
We thank all applicants who apply, but only those applicants to be interviewed will be acknowledged. Personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act and will be used for candidate selection purposes only.