Passenger Stories

Meet Alissa! She is a regular on the Route 1 bus and commutes from Lucan to Fanshawe College in London.

Barbara, a regular passenger on Middlesex County Connect’s Route 1, appreciates the service, as it allows her to travel to London once a week now that she no longer drives. She also notes that the driver is excellent and makes her feel very safe.

Daniel was our very first passenger when Route 1 bus service launched on Monday, May 29, 2023. He was on the inaugural trip from Lucan to London.

Meet Debbie! She's a regular rider of the Middlesex County Connect bus service, and she's incredibly thankful for it. Debbie relies on the bus to visit her grandchildren and has consistently experienced exceptional professionalism from the drivers. She wishes that this invaluable system continues indefinitely.

Meet Debra! She hopped on the Middlesex County Connect to take a trip to the Arva Flour Mills where she enjoyed a wonderful lunch and a hike. She says that Middlesex Connect provides a fantastic service and hopes that this service continues to grow. She looks forward to enjoying more trips in the County.

Meet Diya, one of our regular riders. She works in Lucan and frequently takes the bus from Masonville Mall in London. Diya loves the bus service and thinks Mark is an amazing bus driver.

Emma was our first passenger on the second day of our Route 1 bus service, traveling from Lucan to London. She has since become a regular commuter, relying on the bus throughout the week to reach her workplace at Masonville Mall in London.

Living in London without access to a vehicle, Hayden finds Middlesex County Connect to be a game-changer for getting to work in Ilderton. He appreciates the affordability and convenience of the service, noting its reliability and the friendly, welcoming drivers.

"As someone living in London who does not have access to a vehicle, Middlesex County Connect is an affordable and convenient way for me to get to my job in Ilderton. The service is very reliable, not to mention the drivers are always friendly and welcoming. I highly recommend it to anyone who needs a mode of transportation across Middlesex County and its surrounding areas."

Isabella, a new resident of Ilderton, has found a lifeline in Middlesex County Connect. As a transwoman, moving from London to a quieter town brought positive changes to her life, but staying active and maintaining independence in a smaller community remained a concern.

Middlesex County Connect has made a significant impact, providing Isabella with the ability to travel to the gym in London, go shopping, and enjoy the outdoors—without relying on family for transportation.

The dedication of the Middlesex County Connect team has left a lasting impression. Isabella notes that the customer service is approachable and reliable, and the bus driver is punctual and considerate, always ensuring no passenger is left behind. Additionally, learning to use the Blaise Transit trip-booking app was made much easier thanks to the guidance from both the Middlesex County Connect team and the Ilderton Library. While still a newer service, Middlesex County Connect is committed to growth and improvement, always listening to riders and genuinely caring about the communities they serve.

Isabella would like to thank Anum Maqsood, Middlesex County’s Community Transportation Project Manager, for her unwavering support.

John rode the Middlesex County Connect Route 3 bus for the first time on Tuesday, May 7, 2024. He traveled from London to visit an old friend in St. Thomas after more than 30 years. The adventure began with a ride on the LTC bus #13 from downtown London to White Oaks Mall, where he took the Middlesex County Connect bus to St. Thomas.

On the bus, John met three fellow travelers heading to Port Stanley, planning to use Uber from St. Thomas. Upon arrival at the Railway City Transit Hub in St. Thomas, John was greeted by his friend Keith.

After a wonderful 3-day visit, John returned to London via the Middlesex County Connect bus and then took the #13 LTC bus back to downtown London.

He expresses heartfelt gratitude for the new bus route connecting Dorchester, London, and St. Thomas. He plans to visit his old friend in St. Thomas every month and sincerely hopes the route continues and expands.

Jocelyn and Andre were visiting from Antigua and were here for the summer in Dorchester. They used the Middlesex County Connect bus to visit family, get around, sightsee, and explore the local tourism in the area. Jocelyn said it was exactly the solution she had needed!

Kim and Sharon, who are from Dorchester, took advantage of one of the beautiful days to ride the Route 2 bus to CF Masonville Place in London. They met a friend there and then walked the nearby trails.

Kelly started using Middlesex County Connect in May 2023, traveling from London to Ingersoll and back. She shares that the service is reliable, affordable, and even bike-friendly—a big plus!

This past summer, Kelly began taking the Middlesex County Connect bus from London to Lucan and describes it as an even more pleasant experience. On her first trip, due to construction, her stop had been moved, causing a bit of confusion. Panicking, she called Anum at the County, who quickly found a way to get her back on track.

Kelly also gives a shout-out to Mark for his friendliness and going the extra mile, and she describes Anum as "awesome!" Her experience with Middlesex County Connect’s staff has been so positive that it feels more like traveling with a group of friends. Now, rain or shine, she looks forward to her trips with her bike and the wonderful Middlesex County Connect team.

Kevin loves riding with Middlesex County Connect! Since he does not drive and lives in the city, this service has been a game-changer for him. It allows him to escape the urban hustle and enjoy the beauty of the countryside. He frequently visits the Middlesex County libraries in Lucan and Ilderton, as well as explores the stores in Lucan. Recognizing the importance of ridership, Kevin emphasizes the need for continued support, emphasizing that Middlesex Connect requires riders to sustain its valuable services.

Kevin regularly takes the bus from Dorchester to Fanshawe College for work nearby. He finds both the service and the driver to be excellent.

Kurtis was super excited to independently ride the bus from Lucan to London to meet up with his support worker for the day. His mother, Suzanne, expressed how the transportation system has truly benefited their family, providing Kurtis with greater access to community activities. She said that the bus driver is a kind man who communicates well and has been supportive of this opportunity for Kurtis and was grateful that this fantastic service was introduced to them. 

Melissa appreciates how Middlesex County Connect provides her with the opportunity to venture beyond the city and explore various places in both Lucan and Ilderton. Given that her primary modes of transportation are walking or taking the bus, this service has become an invaluable resource for her. As a regular rider, Melissa expresses her commitment to continue using the service as long as it is available. She emphasizes the cost-effectiveness of the service, highlighting that for the same price, one couldn't even cover the distance with a $5.00 gas tank refill. Melissa values the accessibility and convenience that Middlesex County Connect brings to her travel experiences.

In this video, Palak shares her positive experience using Middlesex County Connect bus on Route 1 to travel from London to Ilderton for an interview. She highlights how affordable, efficient, and safe the service is, and appreciates the friendly demeanor of the driver.

Watch her testimonial to see why our passengers love Middlesex County Connect!

As a newcomer in London, Ryan has found Middlesex County Connect to be a reliable transit option from his home to his workplace in Ingersoll. He appreciates the accessibility of the Fanshawe College Main Campus bus stop, which is conveniently located near his home, and the proximity of the Ingersoll stop to his workplace. Ryan not only finds the service to be very convenient but also comfortable and affordable!

Shelley, Kathy, and their gnome companion were onboard the Middlesex County Connect bus, and they couldn't have been more excited. It was fantastic to see our community coming together and enjoying the convenience and connectivity Middlesex County Connect offers.

Sundar, a newcomer to the County, was able to make it to his interview by taking Middlesex County Connect. He commented that Middlesex County Connect was the only way for him to get to his interview. He got the job and was able to secure an apartment in the County. He continues to use the bus to commute to his job!